Privacy Policy

1 Introduction

Elfarida Ice Industrial Refrigeration Engineering ("the Company", "we") is committed to protecting the privacy of visitors and customers of its website elfaridaice.com. This policy explains how we collect, use, and protect personal data in compliance with the Personal Data Protection Law issued by Royal Decree No. (M/19) in the Kingdom of Saudi Arabia and its executive regulations.

2 Data We Collect

When you contact us through the website forms, we collect only the following:

• Full name.
• Mobile phone number.
• Email address (optional).
• Type of service requested and inquiry details.
• IP address and browser data, used solely for security and analytics.

3 Purposes of Data Use

We use your data exclusively for the following purposes:

• Responding to your inquiries and providing engineering quotations.
• Following up on project execution and providing maintenance services.
• Sending technical content or service notifications relevant to your request (with your consent).
• Improving website performance and user experience.
• Complying with regulatory requirements in the Kingdom of Saudi Arabia.

4 Data Protection

We apply rigorous technical and administrative measures to protect your data, including: HTTPS encryption, server-level security policies, restricted access to authorised employees only, and periodic security reviews of all systems.

5 Data Sharing with Third Parties

We do not sell or rent your data to any third party. We may engage limited service providers (such as hosting and analytics services) under confidentiality agreements. Your data will not be shared with external entities except in cases of legal compliance.

6 Cookies

The website uses essential cookies for site operation and performance analysis. You may disable them in your browser settings without affecting most site functions.

7 Your Rights Under the Saudi PDPL

Under the law you have the right to:

• Request access to your data we hold.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Withdraw your consent to data processing at any time.
• File a complaint with the Saudi Data and Artificial Intelligence Authority (SDAIA).

8 Data Retention Period

We retain your data for the period necessary to provide the service and to fulfil regulatory and accounting obligations, for a maximum of 10 years from the last contact, after which it is securely destroyed.

9 Updates to This Policy

We may update this policy from time to time. Any update will be published on this page with the "Last updated" date refreshed above. Continued use of the site after an update constitutes acceptance of the updated policy.